Vela Delete in the app
Deleting from the app is immediate and needs no email exchange. Sign in, then:
- Open the menu (the icon at the top left of the home screen) and tap Settings.
- Scroll to Account and tap Delete Account.
- Confirm with Yes, Delete My Account.
Your account is deleted right away. This cannot be undone, and you will need to create a new account to use Vela again.
Delete from this page
No app needed. Enter the email on your Vela account and we'll send a sign-in link to it. Opening that link brings you back here, signed in, to confirm the deletion.
Request deletion by email
If you cannot use the form above or the app - for example you no longer have access to the email on the account - send a deletion request and we will verify it with you:
Subject line: Delete my account
support@velaathletics.appWe confirm the request by replying to the email address on the account before anything is deleted, so a request from a different address cannot delete someone else's account. Once confirmed, the deletion is the same as the in-app one.
Response timeframe (counsel): how quickly a request is acknowledged and how long the deletion takes once confirmed, e.g. "We acknowledge requests within N business days and complete confirmed deletions within N days."What is deleted
Deleting your account removes it and everything stored under it:
- Your account and profileSign-in, name, photo, body measurements, goals, preferences and consents.
- Everything you loggedWorkouts and sessions, food and water logs, weight and body composition, and any health data you chose to track (cycle, glucose, blood pressure, caffeine).
- Files and messagesProfile photos, meal photos, form-check videos, message threads with your trainer and the media in them.
- Records at payment and health partnersWhere a partner holds a record for your account (for example a payment customer or a connected health device), we ask that partner to delete or disconnect it.